At Flower Delivery Leytonstone, we take immense pride in delivering locally sourced, fresh flowers to every household and business we serve in the area. Our commitment is to ensure every bouquet arrives with the vibrant freshness and beautiful quality our customers expect from a trusted local florist. If your experience falls short, we’re here to make it right.
We meticulously package every arrangement to keep blooms in peak condition during transit. However, if your flowers are damaged upon arrival, please notify us within 24 hours of delivery. We ask that you provide a clear description, and, if possible, an image of the damage. This helps us assess and resolve the issue as quickly as possible for you.
Flower freshness is at the heart of our service. All bouquets from our Leytonstone florist are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our guidelines. If your flowers show signs of wilting or spoilage within this period, please let us know so we can offer a suitable resolution.
If your order arrives damaged or does not meet our freshness guarantee, you are entitled to a refund or a no-cost replacement bouquet. Once we’ve received and validated your claim (including any supporting information), you can choose between:
Your satisfaction is our main priority, and we strive to resolve all concerns promptly for our Leytonstone customers.
We understand how important your floral gift or order is, whether it’s for a special occasion or everyday cheer. Should you wish to raise a complaint or provide feedback, you can do so by contacting our Leytonstone team via our website’s contact form or by letter. Please give as much information as possible about your order, including the delivery date and nature of the issue. We aim to acknowledge all complaints within one working day and to fully resolve your concern within three working days, keeping you informed throughout the process.
As your trusted local Leytonstone florist, we cherish our relationship with local households and businesses. Our team is always ready to help, making sure every bouquet and arrangement is as fresh, beautiful, and long-lasting as possible. Your confidence in our service is valued, and we’re committed to resolving any issues promptly to your complete satisfaction.
We appreciate your trust and loyalty. Our returns, refunds, and complaints process reflects our dedication to providing only the finest, freshest flowers throughout Leytonstone. Should you have any queries or need support, our friendly team is always available to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
