Online Flower Delivery Leytonstone: Service Terms and Conditions

Introduction

Welcome to our terms and conditions for Online Flower Delivery Leytonstone. These terms govern your use of our website and services related to flower deliveries in Leytonstone and surrounding areas. By placing an order with us, you agree to be bound by these terms, so please take the time to read them carefully. If you do not accept these terms, you should not use our flower delivery services.

Service Area Applicability

These terms and conditions apply to all customers ordering flower delivery services from us within Leytonstone and neighbouring areas. We are dedicated to providing reliable and professional flower delivery to Leytonstone residents, local businesses, and customers ordering on behalf of recipients in this region.

Order Process

Orders for flower delivery in Leytonstone can be placed via our online platform. We strive to keep the process as smooth as possible for our customers. Please read the instructions below to ensure a successful ordering experience:

• Selection: Browse our selection of bouquets, arrangements, and add-ons suitable for all occasions. Each product description outlines the intended design, flowers used, and size options. Seasonal availability may affect specific blooms.
• Customisation: Custom requests or special instructions can be entered at the point of order. We will endeavour to fulfil your wishes, but certain requests may be subject to availability and feasibility.
• Recipient Details: You must provide accurate delivery details for the recipient, including their name, address, contact number, and any useful delivery instructions. Incorrect or incomplete information may result in delays or failed delivery; we cannot be held responsible for losses due to incorrect details supplied by the customer.
• Order Confirmation: Once your order is placed, you will receive an order confirmation on our website and via your chosen communication method. Please review this confirmation and contact us promptly if any details are incorrect.

Payments

Payment for flower delivery in Leytonstone is required at the time of ordering. We accept a range of secure payment methods designed to make your shopping experience safe and convenient. Our accepted methods typically include major debit and credit cards, and other popular UK online payment providers.

• Pricing: All prices on our website include VAT where applicable and are clearly displayed alongside each product. Any additional charges, such as delivery to outlying areas or bespoke arrangements, will be shown separately at checkout.
• Security: Payments are processed using secure gateway providers. We take all reasonable precautions to keep your transaction safe, but cannot be held liable for security breaches beyond our control.
• Payment Confirmation: Orders will not be processed or dispatched until payment is confirmed in full.

Delivery and Fulfilment

We strive to deliver fresh, beautiful flowers throughout Leytonstone and adjacent areas, as per your selected delivery schedule. Please review the following delivery information:

• Delivery Timing: Standard delivery is generally available Monday to Saturday, excluding bank holidays. Same-day and next-day delivery options are offered where possible; cut-off times apply and may vary depending on order volume and availability.
• Recipient Not Home: If no one is available at the delivery address, we will attempt to leave flowers in a safe, sheltered place or with a neighbour. A calling card will be left to notify the recipient. In the case of delivery to alternative addresses (such as workplaces or hospitals), our responsibility ends upon delivery to the specified reception or relevant department.
• Delivery Delays: While we make every effort to deliver on time, delays may occasionally occur due to factors outside our control (e.g., adverse weather, transport disruption, force majeure events). In these cases, we will endeavour to contact you promptly and agree alternative arrangements.

Substitutions and Availability

We pride ourselves on using the freshest flowers available. Due to seasonal and local fluctuations, specific blooms or containers may sometimes be unavailable. In such cases, we reserve the right to substitute with a similar item of equal or higher value, maintaining the overall style and character of your chosen arrangement. Significant substitutions will be communicated to you where possible before delivery.

Cancellations and Changes

If you wish to cancel or amend your order for flower delivery in Leytonstone, please notify us as soon as possible. The following terms apply:

• Cancellations: Orders can typically be cancelled up to 24 hours prior to the scheduled delivery date for a full refund. Orders cancelled within 24 hours of delivery may incur charges reflecting materials and preparation already undertaken.
• Amendments: Changes to delivery date, address, recipient information, or product selection must be requested as early as possible. We will try to accommodate amendments, but cannot guarantee changes requested less than 24 hours before delivery.
• How to Cancel or Amend: Please contact our customer support using the details provided on our website, quoting your order reference. All cancellations and amendments must be acknowledged by us to be valid.

Returns and Refunds

We strive for complete customer satisfaction. If your flowers are damaged, not as described, or otherwise unsatisfactory, please notify us within 24 hours of receipt with photographic evidence where possible. Our policy includes:

• Replacement: We may offer a replacement or new delivery if flowers arrive in unsatisfactory condition or meet the criteria for return.
• Refund: Refunds will be issued using your original method of payment where a return or resolution is agreed.
• Non-Returnable Items: Due to the perishable nature of flowers, we may not be able to accept returns after 24 hours from receipt unless there are exceptional circumstances.

Liability

Our liability for loss or damage related to your order is strictly limited to the purchase price of your order. We are not responsible for consequential or indirect losses resulting from the supply or non-supply of flower arrangements, including (but not limited to) lost opportunity, loss of goodwill, or other losses howsoever arising.

We do not exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else for which it would be unlawful to exclude or limit liability.

Privacy and Data Protection

Your privacy is important to us. All personal data collected is processed in line with applicable UK data protection legislation. We collect only the data required to process your flower delivery order in Leytonstone, contact you about your order, and fulfil our obligations to you.

Your data will not be shared with third parties except where necessary for order fulfilment (for example, couriers). For full details of how we manage and protect your personal information, please refer to our privacy policy on our website.

Intellectual Property

All content, images, and branding on our website, including descriptions, are the property of our company or our licensors. You may not use, reproduce, or distribute any site content without express permission.

Customer Obligations

By using our flower delivery service, you agree to:

• Provide accurate and complete information at all stages of the order process
• Not use our services for fraudulent or unlawful purposes
• Only order products for delivery in Leytonstone and permitted surrounding areas as clearly outlined on our website

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations where such failure results from any event, circumstance, or cause beyond our reasonable control (such as natural disasters, adverse weather, strikes, or lockdowns).

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Changes will take effect when published on our website. It is your responsibility to check the latest version before placing each order.

Governing Law and Jurisdiction

These terms and conditions, and any disputes or claims arising out of or in connection with them (including the use of this website and our flower delivery services), are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any questions, concerns, or complaints regarding your flower delivery in Leytonstone, please consult the contact details on our website. We will always do our utmost to resolve issues promptly and to your satisfaction.

Acceptance of These Terms

By placing an order with us for flower delivery in Leytonstone and the surrounding areas, you confirm that you have read, understood, and agreed to these terms and conditions in their entirety. Thank you for choosing us for your local flower delivery needs.